FAQ

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unopened and in their original packaging to be eligible for a return. For hygiene reasons, opened or used beauty and personal care products cannot be returned. If your order arrives damaged or incorrect, please contact us and we'll be happy to help.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

We currently ship to selected destinations. Available shipping options will be shown at checkout after entering your delivery address.

How long does shipping take?

Delivery times vary depending on your location. Estimated shipping information is provided at checkout. Once your order has shipped, you'll receive tracking information by email.

Do you offer free shipping?

Yes, we currently offer free shipping on eligible orders.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

How can I contact Vynnera?

Our customer support team is here to help with questions about products, orders, shipping and returns. You can reach us through our Contact page or at info@vynnerastore.com