Return Policy
Return Policy
We want you to be completely satisfied with your purchase from Vynnera. If you are not satisfied for any reason, we're here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged after delivery
- Items returned more than 30 days after delivery
- Sale or clearance items
How to Start a Return
To initiate a return, please contact us at [YOUR VYNNERA EMAIL] with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we will replace it at no extra cost. Please contact us at [YOUR VYNNERA EMAIL] with proof of the damage and your order number.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our return policy, please contact us at [YOUR VYNNERA EMAIL].